Privacy Policy

Last updated: May 2026

1. Who We Are

Lavender Bear (ABN 75 690 812 232) operates at lavenderbear.org.au. We provide veteran support, DVA/CSC claim preparation, medical evidence coordination, and financial protection services to Australian Defence Force members, veterans, and their families.

For privacy enquiries, contact us at: hello@lavenderbear.org.au

2. What Information We Collect

We may collect the following personal information:

  • Name, email address, phone number
  • Service history and discharge information
  • Medical and health information relevant to your claim
  • Financial information (income, superannuation details) where relevant to services requested
  • Documents you upload through our intake forms
  • Usage data from our website (via analytics tools)

3. How We Use Your Information

  • To provide the services you have requested
  • To communicate with you about your case or enquiry
  • To coordinate with partner practitioners, accountants, or brokers on your behalf (with your consent)
  • To improve our platform and services
  • To comply with legal and regulatory obligations

We do not sell your personal information to third parties. Ever.

4. Sensitive Information

We treat medical, health, and financial information with the highest level of care. This information is collected only where necessary to provide the services you have requested, and is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

5. Who We Share Information With

We may share your information with:

  • Partner medical practitioners (with your explicit consent)
  • Partner accountants or mortgage brokers (with your explicit consent)
  • Third-party service providers who support our operations (e.g. Airtable, Fillout, Stripe) — subject to data processing agreements
  • Government agencies where required by law

We do not share your information with lawyers, advocacy organisations, or any other third party without your knowledge and consent.

6. Data Storage & Security

Your data is stored securely using industry-standard encryption. We use Airtable as our primary data management platform, with access controls limiting who can view your information.

We retain your information for as long as necessary to provide our services and meet our legal obligations. You may request deletion of your data at any time.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent for us to use your information
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, email us at hello@lavenderbear.org.au

8. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This information is aggregated and anonymised. You can disable cookies in your browser settings at any time.

9. Changes to This Policy

We may update this policy from time to time. The current version will always be available at lavenderbear.org.au/privacy.html. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or concerns:
Lavender Bear
ABN: 75 690 812 232
Email: hello@lavenderbear.org.au
Website: lavenderbear.org.au