⚠️ DVA Claims System Changing from 1 July 2026

VEA and DRCA close to new claims. All new applications under MRCA. Understand your pathway before the deadline.

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DVA & CSC Advocacy

You are Not a Case File.
You are a Person.

Your claim isn't failing because you don't qualify.
It's failing because the evidence isn't prepared
the way assessors read it.

We know — because many of us used to be those assessors.

Start Evidence Audit

Watch How We Help

Get What You Should've Been Paid — CSC or DVA.

"If you've been discharged, denied, downgraded or just ignored — we'll help you claim back what's rightfully yours."

Why Lavender Bear

We're Not Here to Explain Policy.
We're Here to Get Your Results.

✓

We translate the mess into plain English

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We walk you through step by step

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We've helped others turn "No" into "Approved"

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Starts with a $99 audit fee. No surprises.

"Others said no.
We got them approved."

— The people in our network have reviewed thousands of files. Now they use that knowledge to help you.

CSC Claims

The Classification They Gave You
May Not Be the One You Deserve.

CSC claims take an average of 22 months. Approval or decline, and different classifications, almost always comes down to how evidence is presented. Getting it wrong doesn't just mean longer waiting — it can mean a lower classification, worth hundreds or thousands in lifetime pension. LB gives you first-round effect — one submission, the right outcome.

CSC Appeal/Review

Retrospective Discharge

We'll help you with your appeal.

Something went wrong with your discharge. It should have been medical — but it came out as administrative, voluntary, or even dismissed. You may have missed support or compensation that should have been yours.

CSC Appeal/Review

CSC Reconsideration – Class B

Let's review and challenge it.

Already discharged as Class A or B, but later downgraded? Discharged as Class C but believe you should have been Class A or B? A reclassification can mean a six-figure difference in lifetime pension. This is not just about approval — it's about the right classification.

Full audit before you commit to anything.

CSC Appeal/Review

Other CSC Appeals

We've dealt with all of the above.

Early release decision? Pension suspension? Death benefit denied? CSC Invalidity — DFRDB, MSBS and ADFC benefits. AFCA and ART appeals. Reconsideration applications.

If CSC has made a decision that doesn't feel right — it's worth having someone who knows the system take a look.

Start Evidence Audit
DVA Claims

DVA Entitlements — We Prepare the File.
You Approve It. We Submit It.

From pensions to compensation to healthcare access — we coordinate every part of your DVA claim, built around the Statement of Principles that assessors use to evaluate your evidence.

Pensions

→Service Pension
→Disability Compensation Payment (formerly Disability Pension)
→War Widow(er)'s Pension
→Orphan's Pension

Compensation

→Permanent Impairment Payment
→Incidental/Other Compensation (SRDP, Household/Attendant Care)

Allowances & Benefits

→Income Support Supplement
→Rehabilitation, treatment, and support packages
→Healthcare access and entitlements
→New claim preparation under MRCA from July 2026

"MRCA, VEA, DRCA — not sure which one covers you? We'll help sort it out."

Start My Evidence Audit →
The LB Difference

We Know What the Assessor Is Looking For.

Many of the advocates in our network are former government staff or claims assessors. They've reviewed thousands of files. Now they use that knowledge to help you.

We don't submit 100 pages when 30 will do.
We know which 15 pages matter.

"Most people don't get denied because they don't qualify. They get denied because the evidence wasn't prepared the way assessors are trained to read it."

CSC claims take an average of 22 months. Approval, decline, and classification almost always comes down to how evidence is presented.

Getting the evidence wrong can result in a decline or lower classification — worth hundreds or thousands in lifetime pension difference, every fortnight, for life.

LB gives you first-round effect — one submission, the right outcome.

How It Works

Five Steps.
One Complete File.

Nothing is submitted without your sign-off.

①

Evidence Audit

We review your documents, service history, and medical background. You leave knowing exactly what you're entitled to.

②

Strategy

We map out what strong evidence looks like for your situation.

③

Preparation

We organise your file to the standard assessors require.

④

Your Approval

Nothing is submitted without your sign-off.

⑤

Outcome

We stay involved until there's a result.

DVA: Fixed audit fee. We explain everything before you commit.

CSC: Your fee is structured around your outcome. We explain exactly how during your audit.

Representative Case Outcomes

Cases Like Yours

Outcomes vary based on your situation. Names and details changed.

PTSD — 3 previous rejections

Evidence approach rebuilt. Nexus language aligned to the Statement of Principles. Every prior rejection had used a GP letter with no SoP connection — assessors couldn't link it.

Outcome

Approved.

"Someone finally explained what they actually needed to see."

Former Infantry, NSW

Multi-Condition Evidence Audit

Only one condition had ever been claimed. Evidence auditing identified four additional conditions across 14 years of service records — none of which had ever been formally lodged.

Outcome

All four additional conditions approved on first submission.

Former Rifleman, VIC

CSC Reconsideration Appeal

20% Class C → 30% Class B

Delegate's decision: 20% Class C. Evidence rebuilt and reconsideration submitted. The MSB Reconsideration Committee set aside the Delegate's decision and substituted a classification of 30% Class B — backdated to the original effective date.

Real CSC MSB decision letter — 20% Class C to 30% Class B
🔍 Click to read

Outcome

Reclassified to 30% Class B. Backdated to original effective date.

Even a single-class upgrade changes what you receive — every fortnight, for life.

Former Rifleman, WA

CSC Reconsideration — Additional Impairments

30% Class B + Additional retiring impairments

Delegate's decision: 30% Class B — only the primary retiring impairment recorded. Reconsideration submitted with evidence of additional conditions not captured in the original assessment. MSB Committee substituted a new decision with additional retiring impairments formally included.

Real CSC MSB decision letter — Class B with additional impairments
🔍 Click to read

Outcome

Classification maintained at 30% Class B. Additional retiring impairments formally recognised — backdated to original effective date.

More impairments on record means broader coverage and stronger grounds for future review.

Former Army Driver, NSW

CSC Reconsideration — Class A

Class B → Class A

Delegate's decision: Class B. Functional capacity and specialist evidence did not reflect the full clinical picture. Reconsideration submitted with comprehensive updated assessments. The MSB Reconsideration Committee set aside the Delegate's decision and substituted Class A — the highest invalidity classification.

Real CSC MSB decision letter — Class B to Class A
🔍 Click to read (2 pages)

Outcome

Reclassified to Class A. Backdated to original effective date.

Class A is the highest invalidity classification — and it changes everything.

Former ADF Medic, QLD

Common Situations We Help With

→

DVA rejected a PTSD claim — evidence didn't meet SoP requirements

→

CSC rejection — incorrect classification or declined invalidity discharge, seeking reconsideration, AFCA, or ART appeal

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New claim preparation under MRCA from July 2026

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Historical claim submitted without compliant medical evidence

Real Questions. Straight Answers.

I already tried to claim and got denied. Now what?+

Most people don't get denied because they don't qualify. They get denied because they didn't know how to present their case. The people we work with were trained by the ones who used to review those files. Now they help you do it right.

Can someone help me understand what documents I actually need?+

Yes. The advocates in our network know which papers matter — and which ones don't.

I missed a deadline or gave up halfway. Is it too late?+

Maybe not. Let someone take a look before you write it off. You might still have options.

Will I lose my current payments if I try to challenge a decision?+

Not usually. But it depends — someone experienced can help you weigh it up safely.

How do I know if it's even worth applying?+

We can help you get a view before you submit anything — so you don't waste time or energy.

I got dismissed. Does that mean I'm out of options?+

Not always. We review the file and check. Dismissal doesn't automatically close the door.

My file says symptoms were minor, but I can't work.+

That's exactly the problem we fix. The file should reflect what you actually live with — and we make sure it does.

There are so many forms. Where do I even start?+

You don't have to figure that out. Tell us what's going on — we'll tell you where to start.

Feels like the system just wants me to give up.+

We hear that a lot. That's why we exist.

Not sure where to start?

That's the most common place to be.

Let LB give you a clear guide.

Start Evidence Audit